Frequently Asked Questions
Everything You Need to Know
We're here to help you on your journey to healthier, stronger hair. Find answers to common questions about our products, ingredients, and how we support your hair's comeback story.
General Questions
What is Catapult Hair Care?
Catapult is a premium scalp and hair care brand dedicated to restoring natural strength and beauty through artisanal formulas and minimalist editorial design thinking.
Is Catapult suitable for all hair types?
Yes, our products are formulated to be gentle yet effective across all hair textures and scalp conditions.
Product Questions
How do I use the Scalp Reset Serum?
Apply a few drops to dry or damp hair before styling. Massage thoroughly into the scalp to promote absorption and circulation.
Ingredients
Are your products natural?
We prioritize high-quality botanicals and clean clinical actives. Our products are free from sulfates, parabens, and harsh synthetic fragrances.
Results
When will I see results?
While hair growth is a marathon, most users notice improved scalp comfort and hair luster within 30 days of consistent use.
Orders & Shipping
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment.
Returns & Support
What is your return policy?
Our Commitment
At Catapult Hair Care, we take pride in creating quality products and carefully inspecting every order before it leaves us. Because our products are personal care items, we maintain strict hygiene standards to ensure the safety of all our customers.
Returns
Due to the nature of our products, we do not accept returns or exchanges on opened or used items.
For hygiene and safety reasons, all sales of opened hair care products are final.
Damaged or Incorrect Orders
If your order arrives:
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Damaged
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Defective
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Incorrect
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Missing an item
Please contact us within 48 hours of receiving your order.
Email: catapulthaircare@gmail.com
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
Once reviewed, we'll work quickly to provide a replacement or another appropriate resolution.
Unopened Products
If you wish to return an unused and unopened product, please contact us within 7 days of delivery.
Products must be:
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Unopened
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Unused
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In their original packaging
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In resalable condition
Customers are responsible for return shipping costs unless the return is due to our error.
Once we receive and inspect the product, eligible refunds will be processed to the original payment method.
Non-Returnable Items
The following items cannot be returned:
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Opened products
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Used products
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Gift cards
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Clearance or sale items
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Promotional items
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Products damaged through misuse or improper storage
Allergies & Sensitivities
Our products contain botanical oils, herbal extracts, and essential oils.
Please review the full ingredient list before purchasing.
If you have known allergies or sensitivities, we recommend performing a patch test before full use.
Catapult Hair Care cannot issue refunds for allergic reactions or sensitivities to ingredients listed on the product label.
Order Cancellations
Orders may be cancelled only before they have been processed or shipped.
Once an order has shipped, it cannot be cancelled.
Refund Processing
Approved refunds are typically processed within 5–10 business days after we receive and inspect the returned item.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Need Help?
If you have questions about your order, we're here to help.
Email: catapulthaircare@gmail.com
Our Promise
Your satisfaction matters to us. While we cannot accept returns on opened personal care products, we are committed to resolving any issues involving damaged, defective, or incorrect orders promptly and fairly.
Still Have Questions?
Our team is here to support your hair health journey. Reach out to us anytime for personalized advice or order assistance.